top of page

The 65 sub processes

  • Phil
  • Sep 29, 2024
  • 1 min read
ree

Check out the below PDF to print out and have a discussion with your team. Can you find anything that is missing?




The sixty-five focused areas we call sub-processes. They are connected to the overarching processes to help them to be organized.



Entry to Exit


  • Electronic Checking System/POS & Reception

  • Facility Cleaning & Maintenance

  • Accessibility Equipment

  • Environmental Control Systems/Energy Efficiency

  • Capacity Management

  • Safety Communication/Pool Alarms

  • Exit Flow Control

  • Facility Signage

  • Patron Education (Safety, Rules, Hygiene)


Procure to Clean


  • Chemical Supply Chain Management

  • Chemical Storage Protocols

  • Water Treatment System Operation

  • Water Quality Monitoring

  • Water Quality Management

  • Chemical Inventory Tracking

  • Alternative Disinfection Methods

  • Filtration System/Cleaning & Maintenance

  • Facility Sanitation Procedures


Hire to Retire


  • Recruitment and Hiring Processes

  • Staff Development Programs

  • Workforce Scheduling

  • Performance Management Process

  • Certification and Licensing Oversight

  • Employee Turnover Management

  • Motivating/Recognizing Employees


Plan to Implement


  • Community/Parent & family engagement

  • Program diversity planning

  • Facility utilization scheduling

  • Program promotion

  • Enrollment system administration

  • Program evaluation methods

  • Asset utilization

  • Play areas/additional ""dry land"" activities

  • Leisure pool SplashPad

  • Seasonal operations


Maintain to Upgrade


  • Facility Inspection Protocols

  • Equipment/Plant Maintenance Systems

  • Continuous Improvement Processes

  • Facility Enhancement Projects & Long-term Planning

  • Facility Design & Renovation

  • Technology Integration

  • Sustainability Practices

  • Performance Metric Tracking

  • Compliance Management


Risk to Resolution


  • Risk Assessment Procedures

  • First Aid Resource Management

  • Emergency Preparedness Training

  • Incident Response Protocols

  • Evacuation Management

  • Safety Performance Analysis

  • Legal and Regulatory Compliance


Budget to Profit


  • Budget Development and Control

  • Expense Management Procedures

  • Revenue Stream Development

  • Investment Planning Process

  • Financial Data Management

  • Legal and Regulatory Compliance

  • Café/Restaurant Management

  • Swim Shop/Retail Management

  • Pricing Strategy Implementation


Need to satisfaction


  • Customer Needs Assessment

  • Feedback Collection Mechanisms

  • Membership Program Administration

  • Loyalty Scheme and Benefits

  • Digital & Social Media Management



Comentarios


bottom of page